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Hotel staff training

Five-star service, five minutes at a time.

Short, practical lessons for every role in a hotel: front desk, housekeeping, food and beverage, guest relations and the people who supervise them. One guest situation per lesson, the exact words and steps to use, on a phone between shifts.

Start free Set up your hotel
A hotel front-desk agent reading a short training lesson on her phone during a quiet moment in the lobby
105
lessons
21
tracks
10
areas of hotel work
5
minutes each
The problem

Most hotel training happens on the job, in a hurry, and differently on every shift.

A new hire shadows whoever is on duty, picks up their habits, good and bad, and learns the rest from guests' reactions. The standard lives in a binder nobody opens, and the same mistakes come back with every rota change.

  • Too long to schedule

    A half-day classroom session means taking people off the floor, so it happens once, at induction, if at all.

  • Too general to use

    Advice about "exceeding expectations" does not tell anyone what to say to the guest whose room is not ready.

  • Too rare to stick

    A habit taught once is a memory, and a faint one. Service standards need repeating until they become reflexes.

How it works

One situation, five minutes, the words to use.

Every lesson takes one real moment at the hotel and shows what good looks like, what usually goes wrong and how to recover. A presenter talks it through; the learner reads, listens and answers.

  1. One guest situation per lesson

    A late arrival, a disputed bill, a guest with an allergy question. The lesson shows the standard, the common mistake and the recovery, with the exact phrases.

  2. Plain English, for everyone

    Written for teams where English is often a second language. Short sentences, no jargon, and every industry term explained in one line the first time it appears.

  3. Checked, not assumed

    Each lesson ends with a few questions about what you would actually do, so the habit is tested before the next guest tests it for real.

Every role

Built for the whole property, not just the front desk.

Tracks are organised by department and by role, so a housekeeper, a waiter and a duty manager each get the lessons that match their day.

  • Housekeeping

    Room cleaning, inspection, lost and found, chemicals and lifting.

  • Food and beverage

    Table service, the breakfast buffet, the bar, allergens and hygiene.

  • Supervisors

    Briefings, rosters, coaching, audits and reviews for new department heads.

  • The whole team

    Handovers, radios, working with other departments and handling complaints together.

What it covers

Ten areas of hotel work, opened track by track.

Every area starts with practical foundations and goes deeper by role. Free tracks let anyone begin; Premium opens the rest for a person or a whole property.

  1. Front Desk and Reservations

    3 tracks, 15 lessons
    • Welcoming Guests at ArrivalFree to start
    • Smooth Check-Out and Payments
    • Taking Bookings by Phone and Email

  2. Housekeeping

    2 tracks, 10 lessons
    • Cleaning a Guestroom Step by Step
    • Inspecting a Room Before Release

  3. Food and Beverage Service

    2 tracks, 10 lessons
    • Serving a Table from Greeting to BillFree to start
    • Taking Orders and Describing the Menu

  4. Concierge and Guest Relations

    2 tracks, 10 lessons
    • Local Recommendations and Directions
    • Special Requests and Personal Touches

  5. Safety, Hygiene and Allergens

    3 tracks, 15 lessons
    • Food Hygiene Basics for Every ShiftFree to start
    • Allergen Awareness and Guest Questions
    • Fire Safety and Evacuation

  6. Complaint Handling and Service Recovery

    2 tracks, 10 lessons
    • Listening to an Upset Guest
    • Turning a Bad Stay Around

  7. Upselling and Revenue Awareness

    2 tracks, 10 lessons
    • Room Upgrades That Guests Say Yes ToFree to start
    • Suggestive Selling at the Table

  8. English for International Guests

    2 tracks, 10 lessons
    • Greeting and Small Talk in English
    • Polite Phrases for Saying No

  9. Teamwork and Shift Handover

    2 tracks, 10 lessons
    • Working Well with Other DepartmentsFree to start
    • Running a Clean Shift Handover

  10. Supervisors and Department Heads

    1 tracks, 5 lessons
    • Your First Weeks as a Supervisor

New tracks are added to the library over time. What you see here is what learners can open in the app today.

Pricing

Start free. Pay for the rest by the month, the year or the seat.

Free tracks cost nothing. Past them there is one flat price for a person and one price per seat for a hotel or a team, in US dollars.

See the plans
Free
Free tracks across several areas: welcoming guests, serving a table, food hygiene and more.
$29.99 a year
Every area and every track, for one person, billed once a year.
$24.00 per seat, a year
Per seat for a hotel or a team, with an invite link, a web dashboard and invoices.
Questions

Before you ask

How long does a lesson take?
About five minutes. A track is five lessons, so a person can finish one in under half an hour, spread across as many shifts as they like.
Is it only for people who speak English well?
No. The lessons are written in plain English for teams where English is often a second language: short sentences, no jargon, and every industry term explained the first time it appears. There is also a whole area on English for international guests.
Does it work on a phone?
Yes. Lessons are designed for a phone first, which is where hotel staff actually have five spare minutes. There is also a web app for anyone at a desk.
Can we give each department only the lessons that apply to them?
Yes. The library is organised by area, path and track, by department and by role, so a housekeeper, a waiter and a duty manager each start on what matches their day instead of everyone sitting through everything.
How do we know whether staff actually did the training?
Every lesson ends with a few questions about what the learner would do. A hotel plan comes with a web dashboard where the person running it can see who has started and completed which tracks.
What does it cost?
The free tracks cost nothing. Past them there is a flat price for a person, by the month or the year, and a per-seat price for a hotel or a team that gets cheaper as the team grows. Both are on the pricing page.
For hotels

Tell us about your property.

Say roughly how many staff you have and which departments you want to start with. We answer every message ourselves.

Get in touch

Straight to a person, not a sales sequence.